Terms & Conditions

These General Terms & Conditions apply to services, attractions, equipment and event experiences supplied by Purple Frog Entertainment.

The person, company or organisation making the booking is referred to in these Terms and Conditions as the Client.

Purple Frog Entertainment is referred to as the Company.

A booking may relate to a service supplied under one of the Company's trading names or brands. The applicable brand, service, event details, price and other booking-specific information will be identified in the quotation, booking confirmation or other written agreement.

These General Terms & Conditions should be read together with any Service-Specific Conditions identified as applying to the booked service.

Where Service-Specific Conditions apply, they form part of the agreement between the Client and the Company.

All quotations, contracts of hire, invoices and payments are issued by or made to Purple Frog Entertainment, including where the service is marketed or supplied under one of the Company's trading names or brands.

References in customer communications to a particular brand, attraction or service do not change the identity of the contracting party.

A quotation does not by itself reserve an event date, equipment, staff or other resources.

Unless the Company confirms otherwise in writing, quotations are subject to availability until the booking has been confirmed in accordance with these Terms.

The quotation or booking confirmation will specify the services to be provided, the agreed price and other material booking details.

Any optional extras, additional services or special requirements are included only where they are specifically stated in the quotation or otherwise agreed in writing.

Unless otherwise stated in the quotation, a 50% non-refundable deposit is required to secure a booking.

The deposit is payable upon presentation of the relevant deposit invoice.

No date, equipment, staff or other resource is reserved or contractually committed until:

• the Client has accepted the applicable quotation and Terms & Conditions;
• the required deposit has been paid in full and cleared funds have been received; and
• the Company has confirmed the booking.

Until those requirements have been satisfied, the requested event date remains provisional and may remain available to other clients.

Where a booking is made within 14 days of the event date, the Company may require the full booking fee to be paid at the time of booking.

Payment details and accepted payment methods will be provided on the relevant invoice.

Unless otherwise stated in the quotation or agreed in writing, the remaining balance must be paid no later than 14 days before the event.

Where payment has not been received by the required date, the Company reserves the right to suspend preparations for the booking or treat the booking as being in default, subject to any applicable legal rights.

The Client remains responsible for ensuring that payments are made by the required deadlines.

The agreed hire, installation, operating and collection arrangements will be stated in the quotation, booking confirmation or associated booking information.

Different services may have different standard operating periods. The operating period applicable to the Client's booking is the period stated in the booking documentation.

The Client must provide sufficient access before the agreed operating time for the Company to unload, install, inspect, test and prepare the booked equipment or attraction safely.

The Client must also provide sufficient access following the event for the Company to safely dismantle, load and remove its equipment.

If the Client requests additional operating time, this will be subject to staff availability, venue restrictions, equipment availability and safe operating conditions.

Additional time may incur an additional charge.

If an event starts late for reasons outside the Company's control, the originally agreed finish time will normally continue to apply unless otherwise agreed in writing.

All cancellations must be made in writing.

Unless different cancellation terms are expressly stated in the quotation, the following cancellation charges apply:

• More than 28 days before the event: the 50% deposit remains non-refundable.
• Between 28 and 15 days before the event: 75% of the total agreed booking fee will be payable.
• Within 14 days of the event: 100% of the total agreed booking fee will be payable.

Where the Client requests a change of event date, the Company will make reasonable efforts to accommodate the request.

Any transfer of payments to another date is at the Company's discretion and is subject to availability and any additional costs incurred.

The Company will make reasonable efforts to fulfil every confirmed booking.

The Company reserves the right to alter, suspend or cancel installation or operation where it reasonably considers this necessary because of:

• safety concerns;
• unsuitable site or venue conditions;
• adverse weather or environmental conditions;
• equipment failure;
• venue restrictions;
• access problems;
• circumstances outside the Company's reasonable control; or
• any other circumstance in which continuing would, in the Company's reasonable opinion, be unsafe or impractical.

The Company will not be responsible for consequential losses arising from cancellation, suspension or alteration caused by circumstances outside its reasonable control, subject always to liability which cannot lawfully be excluded.

Where appropriate and reasonably practicable, the Company may offer an alternative arrangement or date, but this cannot be guaranteed.

Circumstances outside the Company's reasonable control may include, without limitation:

• extreme or unsafe weather;
• flooding;
• fire;
• transport disruption;
• serious road closures;
• industrial action;
• acts of terrorism;
• war;
• civil disturbance;
• government restrictions;
• epidemics or pandemics;
• quarantine restrictions;
• utility or infrastructure failures; or
• other events which the Company could not reasonably prevent or control.

Where such circumstances affect a booking, the Company will act reasonably in considering what alternative arrangements, if any, can be offered.

The Client is responsible for ensuring that the proposed venue and operating area are appropriate for the service booked.

The Client must provide accurate information requested by the Company concerning matters including:

• venue;
• operating location;
• available space;
• surface;
• access;
• expected attendance;
• installation restrictions;
• venue rules;
• parking and loading;
• known hazards; and
• other matters relevant to safe and practical delivery of the service.

The specific space, surface, access, power or other requirements of an attraction or service may be stated in the applicable Service-Specific Conditions or booking documentation.

The Company reserves the right to refuse installation or operation where the venue, site or proposed operating area is unsuitable or cannot reasonably be made safe.

The Client must provide suitable access for the Company's vehicles, staff and equipment.

The Client must disclose any known restrictions which may affect delivery, unloading, installation, operation or collection.

These may include:

• narrow entrances;
• restricted doors or gates;
• height or weight restrictions;
• stairs or steps;
• lifts;
• narrow corridors;
• tight turns;
• bollards or barriers;
• pedestrianised areas;
• loading restrictions;
• parking restrictions;
• soft or unsuitable ground;
• security procedures;
• supplier inductions; or
• significant distances between the unloading point and operating area.

The Client must provide information that is accurate to the best of their knowledge and must notify the Company promptly if access arrangements change.

Additional charges may apply where unusual or previously undisclosed access arrangements require additional staff, equipment, transport or installation time.

If the Company is unable to deliver, install or safely remove equipment because access or venue information is materially different from that supplied by the Client, the Client may remain liable for the booking fee and any reasonable additional costs incurred, subject to applicable law.

Service-Specific Conditions may impose additional access requirements because of the dimensions, weight or construction of particular equipment.

Company equipment must only be installed, assembled, positioned, connected, adjusted, dismantled or removed by Company staff or persons specifically authorised by the Company unless otherwise expressly agreed.

The Client, venue staff, participants and members of the public must not move, alter, disconnect or interfere with Company equipment or safety systems.

The operating area must remain available for a reasonable period before and after the event to allow safe installation and removal.

Where an operator is included with the booked service, the Company's operator is responsible for the safe operation of the Company's attraction or equipment within the Company's agreed scope of services.

Instructions given by Company staff concerning safe operation must be followed.

The Company's operator has final operational authority regarding matters affecting the safe use of Company equipment, including the ability to:

• regulate participant numbers;
• determine participant suitability where reasonably necessary;
• alter operating procedures;
• temporarily suspend operation;
• prevent unsafe use; or
• close an attraction where reasonably necessary for safety.

The Company may temporarily suspend operation for safety checks, maintenance, cleaning, adjustment or other reasonable operational purposes.

Participants must follow reasonable safety instructions given by Company staff.

Participants must not deliberately misuse, damage, move or interfere with the Company's equipment.

The Company may refuse participation or remove a person from an attraction where that person:

• appears intoxicated or under the influence of drugs;
• behaves aggressively, abusively or recklessly;
• refuses to follow reasonable safety instructions;
• deliberately misuses equipment; or
• otherwise presents a reasonable risk to themselves, other participants, staff or equipment.

No refund will normally be provided solely because an individual participant has been refused access or removed for legitimate safety or behavioural reasons.

Additional participant requirements may apply to particular attractions and will be set out in the relevant Service-Specific Conditions.

Where children participate, the Client remains responsible for ensuring that appropriate parental or guardian permissions and wider event supervision arrangements are in place.

Company staff are responsible for operating the Company's attraction or equipment within the agreed service but are not responsible for general childcare, supervising children elsewhere at the event, recording attendance or ensuring children are collected by an appropriate adult unless expressly agreed as part of the service.

Where a participant requires additional assistance, the Client should inform the Company sufficiently in advance so that reasonable arrangements can be considered.

Participants should not use an attraction or take part in an activity where a medical condition, injury, disability or other circumstance would make participation unsafe.

Where appropriate, participants should consider their own circumstances and obtain suitable medical advice if necessary.

The Client is responsible for obtaining any participant information, parental permissions or consents required for the wider event.

Any attraction-specific restrictions or guidance will be stated in the relevant Service-Specific Conditions or communicated by Company staff.

The Company reserves the right to refuse participation to, or remove from its attraction or operating area, any person who appears to be intoxicated, under the influence of drugs, aggressive, abusive or otherwise behaving in a manner that may endanger themselves, other participants, Company staff, venue staff or equipment.

No refund will be payable solely because a participant has been refused access or removed for legitimate safety or behavioural reasons.

Company staff are entitled to work in a safe environment.

Abusive, threatening, discriminatory, intimidating or violent behaviour towards Company staff will not be tolerated.

The Company reserves the right to suspend or terminate operation immediately where the safety or welfare of its staff is reasonably considered to be at risk.

Where operation is terminated because of the conduct of the Client, its employees, contractors, guests, attendees, venue personnel or members of the public, no refund will normally be payable.

The Client must take reasonable steps to prevent deliberate or negligent damage to Company equipment.

Unauthorised interference with Company equipment or safety systems is prohibited.

The Client may be charged for damage caused by the Client, its employees, contractors, guests or participants where the damage results from deliberate acts, negligence, misuse or failure to follow reasonable instructions.

Charges may include reasonable repair, replacement, specialist cleaning and associated costs.

The Company reserves the right to take appropriate legal action in cases of deliberate or malicious damage.

Participants are responsible for their own belongings.

The Company accepts no responsibility for loss, theft or damage to personal possessions brought to or left at an attraction except to the extent that the loss or damage is caused by the Company's negligence or where liability cannot lawfully be excluded.

Clients and participants may take photographs and videos where this can be done safely and does not interfere with the operation of the attraction, subject to any venue rules and Service-Specific Conditions.

Professional photographers, videographers and other suppliers must not obstruct access routes, safety equipment, operating staff or participant areas.

The Client is responsible for obtaining any permissions or consents which the Client is legally required to obtain in relation to photography or filming at its event.

The Company will handle any identifiable photographs or recordings it creates or uses in accordance with applicable data protection law.

Photography, video production, printing or other media services are not included unless specifically stated in the quotation.

The Company will take reasonable care in the delivery, installation, operation and supervision of its equipment and services.

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by the Company's negligence.

Subject to applicable law, the Company will not be responsible for loss or damage arising from:

• failure to follow reasonable safety instructions;
• misuse or unauthorised interference with equipment;
• unsafe or reckless behaviour;
• inaccurate or incomplete information supplied by the Client;
• unsuitable venue or site conditions not disclosed to the Company;
• restrictions imposed by a venue or authority which were not disclosed in advance;
• circumstances outside the Company's reasonable control; or
• loss of or damage to personal belongings except where caused by the Company's negligence.

The Client remains responsible for organisation and management of the wider event and matters outside the Company's agreed scope of services.

The Company will maintain appropriate insurance for its business operations as required.

The Client is responsible for arranging any insurance appropriate to the wider event, venue and activities for which the Client is responsible.

Where an event may be materially affected by adverse weather or other circumstances outside the parties' control, the Client should consider obtaining appropriate event cancellation insurance.

Requests to change the:

• event date;
• venue;
• operating hours;
• service;
• access arrangements; or
• other material booking details

must be made in writing.

The Company will make reasonable efforts to accommodate requested changes but cannot guarantee that a change will be possible.

Where a change results in additional travel, staffing, equipment, accommodation, transport or other costs, the Company reserves the right to revise the booking price.

If a requested change cannot be accommodated, the original booking will remain binding unless otherwise agreed in writing.

The Company will make reasonable efforts to arrive with sufficient time to prepare the booked service for the agreed operating period.

The Company will not be responsible for delays caused by circumstances outside its reasonable control, including severe traffic disruption, road closures, accidents, extreme weather or venue access problems.

Where a delay is caused by the Client, venue, another supplier or undisclosed access restrictions, the agreed finish time will normally remain unchanged and no refund will normally be payable for resulting lost operating time.

Normal cleaning associated with ordinary use is included unless otherwise stated.

The Client may be charged reasonable additional cleaning or remediation costs where equipment is returned excessively dirty or contaminated as a result of misuse, prohibited materials or failure to follow operating instructions.

The Client should obtain the Company's approval before using materials such as confetti, glitter, silly string, paint, powders or other substances close to Company equipment where they could cause damage or excessive cleaning.

Reasonable safety decisions made by Company staff in relation to Company equipment and services are final.

The Client acknowledges that Company staff may reduce participant numbers, pause operation, alter procedures, restrict use or close an attraction where reasonably necessary to maintain safe operation.

No person may require or pressure Company staff to disregard safety procedures, risk assessments, manufacturer instructions or other applicable safety requirements.

The Client is responsible for supplying accurate and sufficiently complete information concerning the event.

This includes information relating to:

• venue;
• access;
• operating surface;
• available space;
• expected attendance;
• event timings;
• venue restrictions;
• known hazards;
• loading and parking arrangements; and
• any other matter reasonably relevant to delivering the booked service.

The Client must obtain any permissions required from the venue, landowner or relevant authority for installation and operation of the booked service where obtaining those permissions is the Client's responsibility.

Any permits, licences or venue approvals which are the Client's responsibility must be obtained before the event.

The Client must communicate relevant venue requirements or restrictions to the Company sufficiently in advance.

The Company is entitled to plan the booking using information supplied by the Client.

The Client must inform the Company promptly if information previously supplied becomes inaccurate or circumstances change.

Where inaccurate, incomplete or undisclosed information results in additional work, travel, staffing, equipment or other reasonable costs, the Company may charge those additional costs.

Where the information supplied means that the service cannot safely or practically be installed or operated, the Company may refuse installation or operation and the Client may remain liable for the applicable booking charges, subject to applicable law.

Any concerns arising during an event should be raised with the Company's operator or representative as soon as reasonably possible so that the Company has an opportunity to address them.

Any formal complaint following an event should be submitted to the Company in writing with sufficient information to investigate the matter.

The Company will make reasonable efforts to investigate and respond promptly.

Personal information supplied in connection with a quotation or booking will be handled in accordance with applicable UK data protection legislation.

Information may be used for purposes reasonably connected with:

• administering enquiries and bookings;
• providing contracted services;
• processing and recording payments;
• communicating with the Client;
• planning and operating events;
• maintaining appropriate business records; and
• meeting the Company's legal and operational obligations.

Further information about the Company's handling of personal information should be provided in the applicable Privacy Policy.

Some services have additional requirements because of their construction, operation, location, access requirements, participant requirements or other characteristics.

Where Service-Specific Conditions are identified in the quotation or booking process as applying to a service, those conditions form part of the agreement between the Client and the Company.

The Client must ensure that any venue or other relevant third party is made aware of service requirements which affect the venue, access or installation.

If there is an inconsistency between these General Terms and applicable Service-Specific Conditions concerning an operational requirement specific to the booked attraction, the applicable Service-Specific Conditions will take precedence in relation to that requirement.

No variation to the agreed booking or the Terms applicable to that booking will be binding unless agreed in writing by the Company and the Client.

Changes made by the Company to its standard Terms after a booking has been accepted will not retrospectively replace the version of the Terms applicable to that booking, unless the parties expressly agree otherwise.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by the Company to enforce a provision on one occasion does not constitute a waiver of its right to enforce that provision subsequently.

Nothing in these Terms affects any statutory rights which cannot lawfully be excluded or restricted.

These Terms and any contract between the Company and the Client are governed by the laws of England and Wales, unless otherwise required by applicable law.

Any dispute arising from the booking will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights the Client may have as a consumer.

Before completing a booking, the Client should read:

• these Purple Frog Entertainment General Terms & Conditions of Hire;
• any Service-Specific Conditions applicable to the booked service; and
• the quotation and booking details.

By accepting the quotation and completing the Company's required booking process, the Client confirms that they have read, understood and agree to the Terms applicable to the booking.

The applicable version of the Terms and Service-Specific Conditions should be identified and retained with the booking record.

These Service-Specific Conditions apply to bookings of the Pop Up Beach installation supplied by Purple Frog Entertainment trading as Pop Up Beach.

They are read together with, and supplement, the Purple Frog Entertainment General Terms & Conditions of Hire. Where these conditions and the General Terms conflict on an operational requirement specific to the Pop Up Beach installation, these conditions take precedence in relation to that requirement.

Sections of these conditions which relate to an optional element apply only if that element is included in the agreed Booking as stated in the quotation.

The service is a modular pop-up beach installation delivered, installed, supervised and dismantled by the Company at the Client's venue for the hire period stated in the quotation.

The installation is supplied with real golden play sand contained by timber sand-retaining walls, together with the beach furniture and props identified in the quotation, which may include deck chairs, parasols, buckets and spades, beach balls and seaside props.

Unless the quotation states otherwise, the service includes delivery, installation, daily supervision during the agreed operating period, and de-rig and collection.

The installation may be supplied indoors or outdoors, subject to the site being suitable for the agreed configuration.

Hire periods are variable. A booking may be for a single day, a weekend, a week or a longer or whole-season installation. The hire period applicable to the booking is the period stated in the quotation or booking confirmation.

Optional elements, themes and add-ons are included only where they are specifically stated in the quotation.

Pop Up Beach is a bespoke, modular installation. There is no single standard size.

The footprint and configuration are agreed for each booking and stated in the quotation or booking documentation. Configurations range from a small installation of approximately 5m x 5m up to approximately 200 square metres.

The agreed footprint is the footprint the Company will plan, transport, crew and install to. The Client must ensure the agreed installation area is available for the whole of the installation, operating and de-rig periods.

Where the Client requires a different footprint or configuration from that agreed, clause 13 (Changes to the Agreed Site or Configuration) applies.

In addition to the site and venue responsibilities in the General Terms, the Client is responsible for ensuring that, for the agreed installation area:

• sufficient space is available for the agreed beach configuration, including any agreed optional elements
• the ground or floor is level and otherwise suitable for a sand installation retained by timber walls
• the area is free of obstructions, services and known hazards which would prevent safe installation or operation
• any venue rules, restrictions or conditions affecting the installation have been disclosed to the Company

Before the Company releases the booking for installation, the Client must positively confirm, through the booking and logistics information requested by the Company, that the agreed space is available, that the site is level and suitable, and that access is suitable. The Company will not install where these confirmations have not been given.

The Client must ensure that the venue, landowner or other relevant party is made aware of the requirements of the installation which affect the venue, its floors or surfaces, access routes or installation area.

The Company plans delivery, unloading, installation, crewing and collection using the access and logistics information supplied by the Client.

The Client must supply accurate information, to the best of their knowledge, about matters including:

• the unloading point and the route from it to the installation area
• stairs, lifts, doorways, gates, corridors and other restrictions on that route
• parking and loading arrangements and any time restrictions
• pedestrianised, timed or permit-controlled access
• security, gatehouse, induction or site sign-in requirements
• the setup access window, the time the installation must be ready, and the de-rig window

The Client must notify the Company promptly if any of that information changes.

Sand, timber sand-retaining walls and beach furniture are bulk materials. The practicality of an installation depends on the delivery and installation route as well as the installation area itself.

Where access or venue information is materially different from that supplied, the consequences set out in the General Terms (Access and Delivery, and Information Supplied by the Client) apply.

Where access, unloading arrangements, venue readiness, permits or other conditions within the control of the Client or the venue are not as agreed, and this causes delay, waiting time, a failed or aborted delivery, a repeat attendance or additional operational work, the Company may recover the reasonable additional costs it actually incurs as a result.

No fixed waiting-time, failed-delivery, aborted-attendance, hourly delay or minimum call-out charge applies unless a specific charge is expressly stated in the quotation. Any recovery under this clause reflects the additional cost actually incurred, and the Company will provide details of that cost on request.

The installation area must be level and suitable for the agreed configuration. Suitability is assessed by the Company having regard to the surface, gradient, drainage, load and the venue's own requirements.

Sand is a loose material. Some migration of sand beyond the retaining walls during use is a normal characteristic of the installation.

The Company provides its normal installation, de-rig and the normal clean-up associated with the agreed service, and will leave the installation area in a reasonable condition.

The Client must disclose in advance any surface restriction, venue-specific protection requirement, unusual cleaning requirement or reinstatement requirement affecting the installation area or the access route. Any additional or special requirement outside the normal agreed service must be agreed separately for that booking, including how any additional cost is dealt with.

Reinstatement of a venue surface, ground or landscaping which was unsuitable, or which the Client did not disclose as sensitive, is not included. Damage and excessive cleaning are otherwise governed by the General Terms.

Responsibility for the installation outside the Company's supervised operating hours is dealt with in clause 18 (Security Outside Supervised Operating Hours).

The operating period, opening pattern and any restricted operating windows for the booking are those stated in the quotation or booking documentation. There is no fixed standard operating period for this service.

Where daily supervision is included in the booking, the Company's supervisor is responsible for the safe operation of the installation within the Company's agreed scope of services, as set out in the General Terms (Operation and Supervision, and Safety Decisions).

Company supervision covers the Company's installation. It is not general childcare and does not extend to supervision of participants elsewhere at the Client's event. The Client remains responsible for the wider event, in accordance with the General Terms.

Outside the agreed supervised operating period, the Client is responsible for controlling access to the installation area unless otherwise agreed in writing.

The installation may be supplied with one of the Company's themed scenes as stated in the quotation.

Where a brandable centre panel, or the optional external PVC banner wrap, is included in the agreed Booking, the Client must supply artwork, brand identity information and brand guidelines in the form and by the means requested by the Company.

Where the Client supplies logos, artwork, campaign material, sponsor material, branding or other content, the Client is responsible for ensuring that it has the necessary rights and permissions to use that material and to supply it to the Company for the agreed production. This applies to themed centre-panel branding, the external PVC banner wrap and branded postcards.

The Client is responsible for the accuracy and suitability of the artwork and brand information it supplies, and for nominating a contact who is authorised to approve proofs on the Client's behalf.

The Company will provide a proof for approval. Production of branded elements will not begin until the Client's nominated contact has approved the proof.

Where a change or correction is requested after that approval, or approved artwork contains an error which requires an item to be produced again, additional costs may apply. Any such cost is quoted and agreed with the Client; no fixed reprint or amendment charge applies under these conditions.

Artwork supply and proof-approval deadlines are those stated in the quotation or booking documentation. Where no deadline has been stated for a booking, the Company will raise a branding and artwork review with the Client and the applicable dates will be agreed. These conditions do not impose a standard deadline.

Printed colours are reproduced as closely as the print process reasonably allows and may differ from on-screen or previously printed reproductions.

Where branded postcards are included in the agreed Booking, the artwork, proof and approval provisions of clause 7 apply to them.

The quantity ordered and stated in the quotation is the quantity to be supplied. No manufacturing over-run or under-run tolerance applies under these conditions.

Specification and distribution arrangements are those stated in the quotation. Any production limitation affecting a particular booking is dealt with expressly in the quotation or booking documentation.

Where the ice cream element is included in the agreed Booking, it is fulfilled by a subcontract operator arranged by the Company. The Company is not the food business operator for this element unless the booking documentation expressly states otherwise.

The format varies from booking to booking and may be an ice cream van or an ice cream trike, depending on matters including available space, event location, site access and suitability. The format applicable to the booking is the format agreed and recorded in the quotation, booking confirmation or logistics record.

Applicable food-operation compliance for this element, which may include food business compliance, food hygiene, allergen obligations and any licensing or permissions required of the operator, is the responsibility of the ice cream operator. The Company checks the operator's compliance as part of arranging the service.

The Client must disclose any venue catering restriction, exclusivity arrangement, approval requirement, licensing requirement or site condition which affects the supply of ice cream at the venue by the subcontract operator.

Where a restriction or approval requirement means this element cannot be supplied as planned, the Company and the Client will agree the change, including any resulting additional cost. No charge arises under these conditions without agreement.

The Client must ensure that any permission required from the venue, landowner or relevant authority for this element is obtained, in accordance with the General Terms (Client Responsibilities).

This clause applies only where the optional Splash Zone is included in the agreed Booking.

The Splash Zone is a low-level water feature with a water depth of approximately 6 to 8 inches, supplied as an extension to the beach installation. In the Company's published example configuration it is supplied as an approximately 2 metre extension to a 10m x 6m beach installation, giving an overall footprint of approximately 12m x 6m. The footprint applicable to the Client's booking is the footprint agreed for that booking, which may differ.

Before the Company will install and operate a Splash Zone, the Client must positively confirm:

• that a suitable location for the Splash Zone is available at the site
• the arrangements for water supply
• the arrangements for drainage and disposal of waste water
• that the venue or landowner has given permission for a water feature at the site
• the supervision and site-control arrangements for the water feature
• that the venue accepts the site-specific safety documentation issued for the booking

The Company will not install or operate the Splash Zone where any of those confirmations has not been given.

The venue or Client provides a suitable water supply for the Splash Zone and suitable access to that supply at the site.

The venue or Client provides a suitable and lawful route for the drainage and disposal of Splash Zone water. Where the site cannot provide an appropriate route, the booking requires operational review and an alternative arrangement must be agreed in writing before the Splash Zone is operated.

Where unusual supply, drainage or disposal arrangements are required at a site and give rise to additional cost, that cost must be agreed for that booking. No standing charge for water or waste water applies under these conditions.

This clause applies only where the optional Splash Zone is included in the agreed Booking.

The Company operates the Splash Zone in accordance with its risk assessment and method statement for the Splash Zone, which addresses the hazards it identifies for that element, including COSHH considerations for the chemicals used.

The Company operates a water-quality monitoring and testing regime aligned with the PWTAG Code of Practice and HSG179. The matters monitored include free chlorine, combined chlorine, pH, alkalinity, temperature and microbiological control.

Splash Zone supervision is provided by DBS-checked Beach Supervisors holding Emergency First Aid at Work qualification.

Supervision, water-quality control and safety decisions relating to the Splash Zone are operational matters for the Company's staff, whose reasonable safety decisions are final in accordance with the General Terms (Safety Decisions). The Company may suspend or close the Splash Zone where it reasonably considers this necessary.

Adult supervision of participants is required at all times while the Splash Zone is in use. These conditions do not impose a minimum age, a height limit, a fixed ratio of supervising adults to children or a maximum number of participants. Where the risk assessment and method statement for a particular site imposes further restrictions, those site-specific operational requirements must be followed.

Outside the Company's supervised operating hours, the control applied to the Splash Zone is site-specific and is established in the operational plan and site-specific risk assessment and method statement for the booking. Depending on the site this may involve closure, isolation, draining or another agreed control. The Client's site-control responsibilities outside supervised hours are those set out in clause 18.

The measures described in this clause are operational controls. They are not warranties or guarantees of a particular outcome.

The Client remains responsible for the wider event and for participant behaviour, as set out in the General Terms.

The Company will provide its risk assessment and method statement for the booked installation, together with a site-specific addendum where the booking requires one, and evidence of its insurance cover on request.

Where the venue, landowner or a relevant authority requires safety documentation, approval, a permit or a licence in relation to the installation, the Client must tell the Company what is required and by when, and must obtain any approval which is the Client's responsibility under the General Terms.

The Company's safety documentation is operational documentation. It records how the Company plans to work safely and does not form a warranty or promise of a particular outcome.

Insurance is dealt with in the General Terms. The Company maintains public liability and employers' liability cover and will confirm the current limits on request.

The agreed site, footprint, configuration, theme and optional elements form part of the booking. Requests to change any of them must be made in writing and are dealt with under the General Terms (Changes to a Booking).

A change requested on site, or a site which differs materially from that described, may mean the installation cannot be built as agreed. In that case the Company will discuss the practical options available and, where no safe and practical option exists, the General Terms (Cancellation, Suspension or Changes by the Company, and Information Supplied by the Client) apply.

The Company will dismantle and remove the installation within the de-rig window stated in the booking documentation.

The Client must make the installation area, the access route, parking and loading available for the de-rig window in the same way as for installation.

Only Company staff, or persons authorised by the Company, may dismantle, move or remove the installation or any part of it.

Where de-rig or collection cannot take place during the agreed window because of Client, venue or site circumstances outside the Company's control, the Client must provide the next reasonably available suitable access window for collection.

The Company may recover the reasonable additional costs it actually incurs as a result of the delayed or failed de-rig, or of any repeat attendance. Those costs are not a fixed charge and reflect the additional requirement actually caused.

A delay in collection does not of itself mean that the hire period has been extended. Where the Client wishes the installation to remain available or in operation beyond the agreed hire period, that is an extended hire and requires an agreed variation to the booking.

Deposits, balance payments and payment timing for ordinary bookings are governed by the General Terms.

Long-duration and seasonal Pop Up Beach installations may use a bespoke payment schedule. Where the standard payment timing in the General Terms is varied for a booking, the quotation expressly states the payment schedule that applies, and that schedule governs the booking.

These conditions do not impose instalment percentages, payment dates, interest or administration charges.

Before installation, cancellation of a long-duration or seasonal booking is governed by the cancellation provisions of the General Terms unless the quotation expressly states otherwise.

Once a long-duration or seasonal installation has been installed, the full contracted booking fee for the agreed period remains payable unless the Company agrees otherwise in writing. This applies where the Client chooses to end the booked operating period early.

Cancellation, suspension or termination by the Company, and events outside the Company's reasonable control, remain governed by the General Terms.

The Company's rights to suspend, restrict or cease operation for genuine safety or adverse weather reasons are set out in the General Terms and are not limited or varied by this clause.

For multi-day, long-duration and seasonal installations, where operating time or operating days are lost because the Company suspends or restricts operation for those reasons, no automatic refund, credit, pro-rata reduction, replacement day or extension of the hire period applies.

Any commercial adjustment in those circumstances is at the Company's discretion and must be agreed in writing.

Where the installation remains on site outside the Company's agreed supervised operating hours, the Client or venue is responsible for site security and for controlling unauthorised access to the installation, including its sand, any water feature, furniture and props.

These conditions do not require the Client to appoint any particular security contractor and do not impose a security charge. The Company does not undertake to provide out-of-hours security unless that is expressly agreed and stated in the quotation.

Damage, loss and excessive cleaning remain governed by the General Terms.

These Service-Specific Conditions supplement the Purple Frog Entertainment General Terms & Conditions of Hire. They do not replace them.

Quotations, deposits, balance payments, cancellation, changes outside the Company's reasonable control, weather and safety decisions, liability, insurance, damage, cleaning, participant behaviour, complaints and data protection are governed by the General Terms, as supplemented by clauses 15 to 18 of these conditions.

Where these conditions and the General Terms conflict on an operational requirement specific to the Pop Up Beach installation, these conditions take precedence in relation to that requirement.